Favourite Asked Questions

Training Questions

  • What memberships do you offer? We have a 2-tier membership platform available.
    Starting at £19.99/month
    Flexibility - Yoga, Pilates, fitness & flexibility.
    Martial Arts - Flexibility membership, plus Martial arts & Weapons.

  • How often should I train? The benefit of signing up to a program or subscription on the Chloe Bruce Academy is that your training totally works around you and your schedule. Every month I release a new training calendar that you can download with all memberships, however real results depend on how much you want it. On average you should be wanting to train at least 2 times per week.

  • Once I've purchased a one-time purchase, how long will it be in my library for? If you sign up to one of the CB Academy membership subscriptions, the classes will be available so long as you continue to pay your monthly subscription. If you buy a program on a one-time purchase basis this program will be in your library indefinitely.

  • Ive had a recent or long term injury, can I train via the Chloe Bruce academy? Every injury is different, and although with certain injuries you will be able to do our more restorative programs and classes, we highly recommend you getting the ok via your physio/chiropractor or doctor prior to training on our platform.

  • Do you offer 1-2-1 lessons? Yes, if you are needing a little extra help with your training, you want to learn at your own pace, with a personal touch, then a Private Lesson is a great option. You can find out more about a 1-2-1 session with Chloe by clicking here

Billing and Account Questions

  • How do I reset my password?  On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

  • How do I change my password? Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.

  • How do I update my billing information? Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.

  • How do I cancel my recurring subscription? Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period. 

  • My credit card is being declined.  Why is that? Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied. 

Playback Questions

  • My video does not playback smoothly. How can I fix this? Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.

  • Can I watch videos using Chromecast and AirPlay? Yes! Both Chromecast and Airplay are compatible with our site. To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser. To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner. 

  • Can I watch videos on my TV without using an app?  Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.

  • Can I watch videos on my phone or tablet without using an app? Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere! 

  • Which browsers are supported? While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years.  You may experience playback issues when using an out of date browser or any version of Internet Explorer.